One of the leading financial institutions in America, JPMorgan Chase & Co., suffered a technical glitch in their online systems last Wednesday night which gave their customers temporary access to other clients’ account and personal information. The company’s online website experienced the glitch for about three hours, approximately 6:30 p.m ET to 9:00 p.m. ET.
The glitch caused other users to be mistakenly logged into other client’s accounts and see their balances. A number of JPMorgan’s customers were confused about the event, got upset and started complaining in Reddit and other social media websites about the issues of logging-in.
According to Patricia Wexler, J.P. Morgan’s spokeswoman, only a very low number of customers were affected by the technical glitch and the problem has been resolved that night, as soon as they have detected the glitch. She confirmed that the event was a technical glitch and not a hack.
JPMorgan is yet to verify if malicious money transfers happened during the three-hour span of the glitch. But Wexler said that the company didn’t receive any reports about anyone taking advantage of the glitch and make unauthorized purchases and transfers.
The company is still investigating the issue and is ready to work with customers to resolve any problems whenever a situation arises.